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Seventy-two percent of highly engaged employees believe they can positively affect customer service versus 27 percent of the disengaged.
Highly engaged employees have. Organizations with Engaged Employees Have Better Financial Health. Eighty-four percent of highly engaged employees believe they can positively impact the quality of their organizations products compared with only 31 percent of the disengaged. So we would expect that having more engaged employees who perform better should lead to better organisational performance.
New in-depth research by the Institute for Employment Studies IES has found that teams who score highly on engagement tend to attribute their high scores to team spirit with. For instance highly engaged organizations have. We know high employee engagement is correlated with higher average revenue growth net profit margin customer satisfaction and earnings per share.
In organizations with highly engaged employees the share prices rose by an average of 16 percent compared with an industry average of 6 percent Serota Consulting 2005 Highly engaged employees have less absence days in average 35 days compared to not engaged employees Gallup Germany 2011. Engaged employees feel a sense or purpose and ownership that drive them to be efficient and creative. Working with engaged employees takes you very far.
Half of the optimally engaged employees reported having high resources such as supervisor support rewards and recognition and self-efficacy at. In addition strong employee engagement promotes a variety of outcomes that are good for employees and customers. Highly engaged employees have great team spirit.
Gallups research also shows that companies with engaged workforces have higher earnings per share EPS and they seem to have recovered from the recession at a. Heres how you can do it. Since 1997 Gallup has studied the responses of about 3 million employees that have participated in the Q12 survey Gallups 12-question assessment of employee engagement levels.
Weve found that employee responses to these crucial 12 items tend to fall into three distinct categories.
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