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Salesforce eNPS 58 Beyond being spotlighted as an NPS champion on our most recent benchmarks report Salesforcea customer relationship management software businesshas been regularly lauded for its forward-thinking corporate culture and environment.
Best enps scores. The ideal eNPS can be different for different industries. Answers are given on a scale of 0 to 10 with zero being very unlikely and 10 being extremely likely. And what better way to learn how to use the NPS and eNPS concepts for your own company than by walking in the shoes of the worlds very best companies.
This aligns with other reports that place the average eNPS at 14 across all companies collecting employee data that measure eNPS. You should delve into the reason of employee satisfaction or dissatisfaction. Scores of 75 are remarkable while scores of 80 8 out of 10 and higher are almost unheard of.
ENPS is used for measuring the willingness of your employees to recommend their workplace to their family or friends. For example recent eNPS scores for Lowes was 5 Sears 9 and Home Depot -5. 0 20 is Good 20 50 is Very good and above 50 is Excellent.
Promoters give a score of 9 or 10 to the question and are extremely likely to recommend Passively Satisfied give a score of 7 or 8 and are neutral. But a rule of thumb is that a score around 30 is considered good and one above 50 is considered excellent. A score between 0 and 30 is a good range to be in however there is still room for progress.
Although you can use eNPS to benchmark against other organisations it is best compared to yourself and your own performance. Nevertheless we all learn better from examples. Generally a score within the bracket of 10 to 30 is considered good and a score of 50 is excellent.
Depending who you ask scores in the 0-30 range are pretty safe and anything above 30 is considered very high. Generally speaking a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. However any score above zero is acceptable.
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