Smart Disney Employee Engagement

On-Demand Disneys Approach to Quality Service.

Disney employee engagement. Five daily blogs about lifes 5 big choices on five different sites. Owning the Service Moment. I want people to be proud to work here to feel good about what we do and how we do itThats why its so gratifying to hear that the vast majority of our employees are proud to work at Disney and that they feel respected here.

Because our employees and cast members are at the heart of everything we do Disney offers a competitive total rewards package that includes pay health and savings benefits time-off programs educational opportunities and more. Disney Institute courses teach business professionals and leaders of organizations how to transform the way they approach delivering quality service to their own customers. In his book Disney U Lipp discusses the initiatives that Disney implemented to establish employee satisfaction.

People Make the Difference. I get it now. Understand your customers holistically.

Therefore the sustained quality of 4 componentshiring training. Together these rewards make up a comprehensive package that helps our employees and cast members live their best life grow personally and professionally and take advantage of the special extras that only Disney. The leaders support the staff by empowering the staff to make decisions.

A former Disney executive Doug Lipp wrote a book and tours the world discussing the positive effects employee engagement at Disney has had on the company and the benefits it can generate for other corporations. Engaged employees can make a big difference in the customers perception of the company and Disney employees delivered. Everyone is important to a productive work culturenot just human resources professionals.

Remember the more empowered employees feel the more engaged. Its not about the Disney Silver Pass that gets them and 3 guests in for free to Disneyland most of the year. People Make the Difference.